I just wanted to warn people to avoid the Total Training online educational services. It's a bit ironic that they are offering technical training but appear to be a bit clueless re. providing robust web based training. I was using a fairly standard configuration (Mac OS X 10.5.8 and Firefox 5.0.1) and they were unable to provide support re. allowing me to view the trainings. After getting a few canned emails from tech support about making sure I had all the proper plug-ins installed and enabled (I did) I finally got what seemed like a response from a human, to use their beta version for Mac users (which said it was meant for users of OS X Lion and/or Safari 5.1, neither of which was the case for me). This, not unexpectedly, resulted in some strange error that no one responded to. Instead, the next day I go canned message saying "Hello Young Karl,..., what browser are you using,..." (name is Karl Young). I persevered a little farther, recounting the sequence of steps and suggestions from the previous day and asking if there were further suggestions but just received the message "At this time no, the beta player is our currently working solution and has been successful for 99% of the users." at which point I gave up and decided to pursue getting a refund (which may itself be nontrivial - we'll see how the retailer reacts). 128c95d
 Comments (1) |
| 1. Written by Melissa Cameron on November 14, 2011 from new york, new york, US I've had a similar experience with Total Training's Online Training. I'm on a PC and have tried Internet Explorer 9, Google Chrome, Firefox and Safari (all latest versions) and none of them will play the videos. They sent me the same canned response about setting Internet Explorer to compatibility mode which I did, and still the videos won't play. Then I installed the plugins as suggested in the other browsers, still nothing. Whatever you do, avoid Total Training at all costs. I also use Lynda.com and their videos play great in all browsers. Now I'm asking for a refund and suddenly no response from them. I'm going to contact the Better Business Bureau next after calling my credit card company. Buyer beware, Total Training is a rip off. |
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